Signposts Privacy Notice

Signposts is committed to maintaining the privacy of individuals connected with our service. The Signposts organisation collects data as follows:

Personal data relating to the recruitment and management of Staff and Volunteers.

Personal data relating to visitors and those who seek help from us.

E-mail addresses and phone numbers of supporters, stakeholders, local agencies, suppliers and funders.

The lawful bases for Signposts data collection are:

Consent of the data subject
Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
Processing is necessary for compliance with a legal obligation
Processing is necessary to protect the vital interests of a data subject or another person.

When sharing any of our data with third parties such as a funder or a local authority the data is always anonymised.

Some of our data is used to compile statistics relating to our work and our effectiveness in helping people in the community. It is used to prove to funders that their funding of our services is being well spent and used in the way we said it would be used.

Data is stored on a local server in our building and will be stored for whatever period of time we deem appropriate to work effectively with a person, often over a number of years.

People visiting our building and gaining help from us have the following privacy rights which are pointed out to them on first contact.

• The right to be informed
• The right of access free of charge.
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object

Any visitor or service user can raise a complaint by following our complaints procedure which is to be found here.